Privacy Policy

1. Introduction

Welcome to RainDesk ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our macOS application and website.

By using RainDesk, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

When you purchase a license or create an account, we may collect:

• Email address: Used for license delivery, account management, and customer support
• Name: Used for personalization and billing purposes
• Payment information: Processed securely by Stripe (we do not store your credit card details)
• License key: Generated upon purchase to activate your software

2.2 Device Information

To manage license activations and prevent abuse, we collect:

• Hardware identifier: A unique identifier for your Mac (used for license activation)
• macOS version: To ensure compatibility and provide appropriate support
• App version: To track which version you are using for updates and support

2.3 Usage Analytics

We use Google Analytics and Google Tag Manager to collect anonymous usage data on our website, including:

• Pages visited and time spent on pages
• Referral sources (how you found our website)
• Browser type and device information
• Geographic location (country/region level only)

This data is anonymized and used solely to improve our website and understand user behavior.

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your license purchase
• Deliver your license key via email
• Manage license activations and deactivations
• Provide customer support and respond to inquiries
• Send important updates about RainDesk (new features, security updates)
• Improve our products and services
• Detect and prevent fraud or abuse
• Comply with legal obligations

4. Third-Party Services

We use the following trusted third-party services to operate RainDesk:

5. Data Retention

We retain your personal information for as long as necessary to:

• Maintain your active license and provide our services
• Comply with legal obligations (e.g., tax records)
• Resolve disputes and enforce our agreements

If you request deletion of your data, we will remove your personal information within 30 days, except where we are required by law to retain it.

6. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal data
• Portability: Request your data in a portable format
• Opt-out: Unsubscribe from marketing communications

To exercise any of these rights, please contact us at support@raindesk.app. We will respond to your request within 30 days.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• SSL/TLS encryption for all data in transit
• Encrypted database storage
• Regular security audits and updates
• Limited access to personal data on a need-to-know basis
• Secure payment processing through PCI-compliant Stripe

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

8. Cookies and Tracking

Our website uses cookies and similar technologies to:

• Essential cookies: Required for the website to function properly
• Analytics cookies: Help us understand how visitors use our website
• Preference cookies: Remember your settings and preferences

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our website.

9. Children's Privacy

RainDesk is not intended for use by children under the age of 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that any international transfers comply with applicable data protection laws and that your information remains protected.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, please contact us: